Privacy Policy

This website is owned and operated by Black Country Metalworks Ltd

Our privacy policy relates only to information that we obtain from you. If you visit a website operated by a third party through a link included on this website, your information may be used differently by the operator of the linked website.

The privacy and protection of your personal data is important to us.

We collect information about you for two reasons: firstly to process your order and secondly to provide you with the best possible service.


The type of information we will collect about you and your transactions include:

Your name
Your address
Your phone number
Your email address
Payment details
Business name
VAT number


How data is used:

We process your data with legitimate interest with regards to any purchases or transactions made with us or because you have subscribed to hear from us. We may contact you with regards to your transaction using the contact details provided, should it be necessary. We take all possible steps to ensure your data is stored correctly.

The data we process include your contact details and contact name. If you are an existing customer, we are obligated to use your information to fulfil the required business agreements.

For the purposes of completing transactions, your data will be shared with the necessary third party for courier and insurance purposes: Royal Mail, APC, XDP, DPD, Parcel Force, Speed, Night Freight, DHL and UPS.

We do not use automated decision making or profiling to process data. We process information securely in house and with third parties: Mailchimp, Magento, Google Drive, Sage Pay and Linnworks with a limited privacy impact and do not share or sell information on to third parties.

Your data may be recorded when using the website, these standard industry systems include; Google analytics, Google adwords, Google webmaster tools and Bing webmaster tools, whose systems are separate to our own and where our data is stored securely on our behalf.

You have the right to access, rectification, erasure, to restrict processing, to object or to lodge a complaint if you believe your data is being used incorrectly. You can opt out of any further communications or withdraw consent at any time. We retain information unless objected to or alternatively where the relevant interest at the time of processing is no longer relevant. All requests should be made directly to our Data Protection Office; details below.

Our handling time for requests of eraser or updates is a maximum of one month.

Subject access requests which may be deemed unreasonable, may be subject to charge.

Breach Policy: In the event of a data breach we intend to notify all entities within 48 hours.


If you require further information, please contact our Data Protection Officer:

Ben Knowles
Surrender Your Knife
SY11 4JH

01691 610952


Managing Cookies & the websites use of Cookies

When visiting our web pages, we would like to use tracking technologies which record and store information about your visit automatically. This can include using a “cookie” which would be stored on your browser. The information collected by cookies does not identify you personally.

We automatically collect and store only the following information about your visit:-
(a) the internet domain and IP address from where you access our Website;
(b) the type of browser software and operating system used to access our Website;
(c) the date and time you access our Website;

(d) items you have added to the shopping basket, during a current or previous visit
(e) the pages you enter, visit and exit our Website from; and
(f) if you linked to our Website from another Website, the address of that Website.

We use the information we collect to help us improve our Website and to learn about the number of visitors to our website and the types of technology our visitors use. We only use this information to ensure that our web pages stay compatible with a selection of browsers and systems and ensure the best possible user experience.  You can opt out of the use of cookies, more information on this process can be found here:  Without the use of cookies, some of the websites functionality maybe disabled.